1. Refund Policy

We offer a refund policy for eligible products and services purchased through our website. If you are not satisfied with your purchase, you may request a refund under the following conditions:

• The item must be unused, in the same condition as when you received it, and in its original packaging.

• Refund requests must be submitted within [number of days, e.g., 30 days] from the date of purchase.

• For digital products or services, refund eligibility is subject to the terms of the service, and refunds may only be provided if the product or service has not been accessed or used.

To request a refund:
Please contact our customer support team at [Your Contact Email or Phone Number]. We will process your refund request once we have reviewed the return, and if approved, the refund will be credited to your original payment method.

2. Non-Refundable Items

Some items or services may not be eligible for a refund, including but not limited to:

• Gift cards

• Downloadable products (once downloaded or accessed)

• Services that have already been fully rendered (e.g., workshops, consultations)

• Sale items (if marked as non-returnable)

• Any other items as specified in the product description

3. Cancellation Policy

You can cancel your order at any time before it is processed and shipped. If you wish to cancel an order, please contact us as soon as possible at [Your Contact Email or Phone Number].

Once an order has been shipped, it cannot be canceled, and you must follow the return procedure to obtain a refund.

For Services:

• If you have booked a service (e.g., workshops, consultations), cancellations must be made [X] hours/days before the scheduled date to receive a full refund.

• Cancellations made after this period may be subject to a [percentage, e.g., 50%] cancellation fee or may not be eligible for a refund at all.

4. Exchange Policy

If you received a damaged or defective item, please contact us at [Your Contact Email or Phone Number] within [number of days, e.g., 7 days] from the date of receiving the product. We will arrange for an exchange or refund if the product meets the conditions outlined in our refund policy.

5. Processing Time

Refunds will be processed within [number of days, e.g., 10 business days] from the date we approve your refund request. Depending on your payment method, the refund may take additional time to appear in your account.

6. How to Request a Refund or Cancellation

To request a refund, cancellation, or exchange, please follow these steps:

1. Contact our customer support team via email at [Your Contact Email] or by phone at [Your Contact Phone Number].

2. Provide your order number, a description of the issue, and any relevant information to help us process your request.

3. Once your request is reviewed and approved, we will issue a refund or proceed with the cancellation process as per the terms outlined above.